These Terms of Service ("Terms") govern your access to and use of the dylr. platform ("Service"), operated by dylr. ("Company", "we", "us", or "our"). By creating an account, you agree to be bound by these Terms in their entirety.
By creating an account on the Service, you represent that you are at least 18 years old and have the legal authority to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
dylr. provides a browser-based, manual click-to-call dialing platform with AI-assisted lead prioritization, call transcription, and reporting tools. The Service is a tool — it does not initiate calls automatically. Every outbound call placed through the Service is manually initiated by the user through a conscious, deliberate click or keypress.
You are solely responsible for ensuring that your use of the Service complies with all applicable federal, state, local, and international laws and regulations, including but not limited to:
By uploading lead data (CSV files, manual entries, or any other format) to the Service, you represent and warrant that:
You agree that:
The Service uses artificial intelligence models to provide:
The Service may display leads in a particular order based on proprietary scoring algorithms. This ordering is a suggestion only. The Service does not instruct, direct, or require you to call any specific person. You retain full discretion over which leads to call, when to call them, and whether to call them at all. Each call you place is your own independent decision.
Call transcriptions are generated by automated speech-to-text technology and may not be 100% accurate. Transcripts may contain errors including but not limited to misheard words, incorrect attribution of speakers, and missing content. Do not treat transcripts as verbatim records. If accuracy is critical, listen to the original recording.
When enabled, call recordings are retained for seventy-two (72) hours after the call ends, after which they are automatically and permanently deleted. You are responsible for:
THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY CALLS YOU PLACE USING THE SERVICE. You are the sole decision-maker for each call. The Service is a tool that facilitates manual dialing — it does not make calls on your behalf, and we bear no responsibility for:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
We reserve the right to suspend or terminate your account at any time, with or without cause, with or without notice. Grounds for termination include but are not limited to:
You retain ownership of all data you upload to the Service. We do not sell your data to third parties. However, we process your data (including lead information and call recordings) to provide the Service, including running AI models for summaries and transcriptions. Call recordings and transcripts are stored temporarily and deleted per our retention policies.
We reserve the right to modify these Terms at any time. Material changes will be communicated through the Service or via email. Your continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in English. The arbitrator's decision shall be final and binding.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
These Terms constitute the entire agreement between you and the Company regarding your use of the Service and supersede all prior agreements, representations, and understandings.
If you have questions about these Terms, contact us at legal@getdylr.com.